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Terms & Conditions

This application (“App”) is owned and operated by BT BRANDS SDN. BHD. (“we”, “us”, “our” and “Gigi”). Please read carefully and understand fully on the following terms and conditions before you proceed further. When you download and/or use our App, you represent that you have the right and capacity to use this App and agree to be bound by the following terms and conditions (“Terms”) including our policies incorporated by reference. The Terms stated herein shall constitute a legally binding agreement between you and us.  If you do not understand or agree to any of the Terms, please stop your access and use of our App immediately. In the event of conflict between these terms and conditions and the terms and conditions governing the relevant transaction(s), product(s), promotion(s) and/or service(s) provided herein, the latter will prevail.

1. Our Services

1.1 We bring you this App so that with a few simple clicks, you may order a whole range of products including freshly brewed coffee, tea, food and desserts as available at our stores or kiosks (each, a “Location” and collectively, “Locations”) for pick-up or delivery (depending on Location) or avail yourself of promotions and services (“Products”).


2. Age of Majority

2.1 On your access or usage of our App, you hereby represent, warrant and undertake that you are 18 years of age or above. If you are under the age of 18, you shall not proceed to access or use our App without the consent and supervision of your legal guardian. We assume that all users of our App are of legal age. We are not obliged to check your age but if it is found that you are underage, we reserve the right to take action against you or your legal guardian including cancelling your membership registration or refusing your access to our App.


3. Account, Membership, and Password

3.1  Prior to using our App, you are required to register an account with us to become a member and part of the Gigi community (“Account”) using your personal details (including but not limited to your name, date of birth, mobile phone number, email address, occupation, gender, credit / debit card details or other payment option details) (“Personal Details”). We do not collect any registration or processing fee upon your registration.

3.2  The registration starts with a simple process of entering your mobile phone number and a verification code (one time password, “OTP”) will be sent to the registered mobile phone number for you to continue the process.

3.3  Against the creation of your Account, you represent, warrant, agree and undertake that:

(a)  you have full legal capacity to register and use an Account through our App, you shall be able to bind yourself in an agreement and bear any legal consequence;

(b)  your personal details are true, accurate and up-to-date;

(c)  you shall be personally responsible for maintaining the confidentiality of your Account and all activities that occur within your Account;

(d)  you shall not post any comments, information, links, contents which in our view is unlawful, vulgar, culturally / racially / politically sensitive or otherwise inappropriate, and you shall not use our App for any unlawful and fraudulent purpose;

(e)  you shall not abuse your use of our App, and you shall collect or receive any order(s) for the Products promptly and reliably;

(f)  you shall not manufacture and / or use other devices, software, features and tools that are intended to manipulate the system of our App;

(g)  you shall not post anything which shall constitute as cyber-bullying or cyber-stalking;

(h)  you shall not harvest or collect personal details or information of others without their consent;

(i)   you shall not defraud the Company through any means;  

(j)  you shall not participate in any activities or posting that will affect the enjoyment and use of others on our App; and

(k)  you shall not use our App for any purpose other than intended or stated on our App.

3.4  You consent to provide a proof of identity to us when requested and you shall be solely responsible to update all your information provided to us in order for us to rely on.

3.5  You agree that your use of our App is for your personal and non-commercial use only and you shall not authorise any third party to use the App with your identity.

3.6  We shall not be liable for any loss or damage arising from the misuse of your Account resulting from your negligence, including but not limited to lending or providing access to others, accessing links or links provided by others, providing or displaying OTP, passwords or emails to third parties, or other negligent acts resulting in loss or obstruction to your Account.

3.7  We reserve the right to cancel, suspend, block or delete your Account on our App at any time for any reason without any liability and without the need to inform you of the reason therefor.


4. Referral

4.1  You are welcome to send a referral promotion code (“Promo Code”) to a friend. If your friend opens an Account and successfully places a first order, you shall be able to enjoy a free Product from the use of our App. The Promo Code shall only apply to new registrants whose mobile phone numbers are not previously registered with our App.

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